ADKN accepts the following payment methods: Visa credit and debit cards; Mastercard credit and debit cards; Maestro; American Express; Visa Electron; PayPal; And other major credit and debit cards. All payments will be processed in GBP (Great British Pound) currency. For safety and security, all details entered during your check-out must match the credit card, debit card or other method of payment chosen. For payments via PayPal, the account must match the name shown on your government issued identification document. ADKN reserves the right to cancel any order that does not comply with this criteria or other security conditions or our terms and conditions.
The payment will not be charged until your order has been accepted. However, depending on your bank or chosen method of payment, a pre-authorised or pending transaction may appear. Full payment will be taken for pre-orders or Couture Custom orders immediately upon placing the order.
All orders are placed with ADKN LTD, a UK entity. Your card issuer or other chosen method of payment provider may apply other bank charges. If your card or other method of payment is in a different currency other than GBP, the final price will be charged in the currency of your payment method, which will be calculated and charged by your payment provider or card issuer. ADKN holds no power over these charges, nor can we predict the amount. For further information, please contact your payment supplier or issuing authority prior to placing an order.
Your items may be sent in separate parcels so please check your emails for confirmation.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing any product. In the unlikely event an item is missing, please contact us with the order number and the missing item's name and number. We will resolve the issue for at our earliest convenience. If an item you received isn't what you have ordered, please let us know and send it back to us. We will refund you as soon as the product(s) arrives back at our warehouse.
Please fill in the section on the back of your delivery note to state an item is incorrect and put the note in your parcel when you send it back to us. Please ensure you keep proof of postage safe in case we need to look at it later on.
If you still want the order and they're still in stock, please order them through our website as normal. The easiest way to do this is to log into 'My Account', view your original order, and then add the items to your shopping bag.
If you discover a defect in your item, please contact our Customer Care team with the following: the order number of the product; the defected product's name and number; a description of the fault. We will get back to you at our earliest convenience. Orders can be cancelled within 1 hour after an order has been placed. All orders cancelled within this time-frame will not be charged. However, you may notice, depending on your payment method, that the amount still shows up as blocked in your account. This may take up to a few working days (depending on your provider) to be released back to you. The status of your order may show 'order processing' for longer than normal during busy periods. In this case, please bear with us while we prepare your order to be sent.
You will receive an email when your order is dispatched, it may also include a tracking link if your order is sent using our trackable delivery services.
Returns and Refunds
All items excluding ADKN materials and face masks can be returned within 14 days of receipt or collection. No returns or exchanges will be accepted on the Materials Orders as they are all cut to order with specific measurements or on face masks due to hygiene reasons.
All items must be in their original condition, unworn, with all tags and care labels attached and in the original packaging for your return to be accepted and a full refund to be issued.
We reserve the right to send back to you any items returned that do not match this criteria. In that instance, a refund will not be issued. In the unlikely event should you want to return your order please contact our customer service team at firstname.lastname@example.org. Items can also be returned to our studio in person. Once a return has been received, it will be checked to ensure it meets our return criteria and a full refund will be issued to the same method of payment used when making the purchase.
Exchanges can be offered on returned/defected items. Please return the items you wish to exchange in their original condition, unworn, with all tags and care labels attached and in their original packaging. Upon receipt and confirmation of the return, you will receive an email confirming the exchange and the requested item in the requested size and/or colour will be sent back to you. However, should the return not meet the return eligibility criteria, the item(s) will be sent back to you and a refund will not be issued.
In the event of order cancellation whether by the customer (within the one hour timeframe) or by us, the orders will not be charged. However, you may notice, depending on your payment method, that the amount still shows up as blocked in your account. This may take up to a few working days (depending on your provider) to be released back to you.
How do I create and account with ADKN?
Click on the account icon and select 'Create an account' option found underneath the log-in form. Enter your details and click 'Submit'.
How do I edit my customer details?
We make every endeavour to ensure your privacy. In the event that you would want to edit your customer data, please get in touch with our Customer Care team: email@example.com. After we have verified you, we will change the relevant customer details.
How can I reset my password?
Click on the account icon and under the Log In button, click on 'Forgot your password?'. Enter the email address you have used while creating the account and click reset password.
How can I track my order?
Please refer to the order confirmation email from us. You will find detailed guideline of how you could track your order if it was sent using one of our tracked services. For further details please get in touch with our customer support team: firstname.lastname@example.org
My order has not been delivered yet - what do I do?
Our delivery partners make every effort to get your order delivered on time. However, due to unforeseen circumstance sometimes it might seem challenging. In such a rare occasion, if your order has passed the date of delivery, please contact our customer service team: email@example.com with order details.