To start the return process for your order, please enter your email address or phone number and the order number below.
We offer free returns to all orders within the UK*. All return requests must be made within 14 days. You will then have an additional 14 days for the return to reach us. Please contact firstname.lastname@example.org if you require additional help.
Please note it takes us approximately 3 working days to process your request and issue a pre-paid return label. This will not affect your 14-day return timeframe which commences only after you've been issued with your return label.
Please ensure all items are return to us in accordance to our terms and conditions, in their original state, intact, unworn, with tags still attached.
*No returns/exchanges accepted for ADKN materials orders (fabric and accessories) or for ADKN face masks. For made-to-order products, we can help offer exchanges and/or credit on the account for any returns. This is due to these being custom orders (made to measure and/or made to order) and due to hygiene and safety reasons.
We aim to refund you within 14-20 days of receiving the returned item.